This Privacy Policy explains how Equipio Tech Ltd (“we”, “us”, “our”) collects, uses and protects personal data when you visit our website, contact us or do business with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).
1. Who we are
The data controller responsible for your personal data is Equipio Tech Ltd, a private limited company registered in England and Wales, whose registered office is at 3A Lansdown Road, Manchester, M8 5SF, United Kingdom.
If you have any questions about this policy or how we use your personal data, contact us at enquiries@equipiotech.co.uk or write to us at our registered office.
2. The personal data we collect
We may collect and use the following types of personal data:
- Contact details: your name, job title, company name, email address, phone number and business address.
- Enquiry details: the information you give us when you fill in our enquiry form or email us, such as your requirements and any messages you send.
- Transaction details: details of quotations, orders, deliveries, invoices and payments.
- Technical data: your IP address, browser type, device information and pages visited. Some of this is held in our hosting provider's server logs. Analytics data is only collected if you consent (see section 9).
- Communications: records of correspondence between you and us.
We do not intentionally collect special category data (such as health information), and we ask you not to send it to us.
3. How we collect your data
- Directly from you, when you complete our enquiry form, email us, request a quotation or place an order.
- Automatically, when you use our website (see our Cookie Policy).
- From publicly available sources such as Companies House, and from credit reference agencies when you apply for a trade account.
4. How we use your data and our lawful bases
Under UK GDPR we must have a lawful basis for using your personal data. We use it as follows:
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiries and preparing quotations | Legitimate interests (responding to business enquiries) or steps taken at your request before entering into a contract |
| Processing and delivering orders, invoicing and taking payment | Performance of a contract |
| Assessing applications for trade accounts, including credit checks | Legitimate interests (managing credit risk) |
| Keeping accounting and tax records | Legal obligation |
| Arranging collection, data destruction and recycling of equipment | Performance of a contract and legal obligation (WEEE Regulations) |
| Keeping our website secure and working properly | Legitimate interests |
| Website analytics | Consent, which you can withdraw at any time |
| Sending occasional business updates to existing customers about similar products and services | Legitimate interests and PECR “soft opt-in”. You can opt out at any time. |
We do not sell your personal data, and we do not use it for automated decision-making or profiling that has legal or similarly significant effects on you.
5. Who we share your data with
We only share your personal data when necessary, with:
- our website hosting and email service providers;
- suppliers, distributors and delivery companies, so they can fulfil and deliver your order;
- recycling and data-destruction providers, when you ask us to collect old equipment;
- payment providers, banks and credit reference agencies;
- professional advisers such as accountants, auditors, lawyers and insurers;
- Google, as our analytics provider, only if you consent to analytics cookies;
- HM Revenue & Customs, regulators, law enforcement or other authorities, where the law requires it.
Anyone who processes data on our behalf must keep it secure and use it only on our instructions.
6. International transfers
Some of our service providers may store or process data outside the UK. When this happens, we make sure appropriate safeguards are in place. These include transfers to countries with UK adequacy regulations, or the International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses.
7. How long we keep your data
- Enquiries that do not lead to an order: up to 24 months after our last contact.
- Customer, order and financial records: 6 years from the end of the financial year they relate to, as required by UK company and tax law.
- Analytics data: up to 14 months, if you have consented.
After these periods, we securely delete or anonymise the data.
8. Your rights
Under UK data protection law, you have the right to:
- access the personal data we hold about you;
- rectification: have inaccurate or incomplete data corrected;
- erasure: ask us to delete your data in certain circumstances;
- restriction: ask us to limit how we use your data;
- data portability: receive your data in a commonly used format;
- object to processing based on legitimate interests, and to direct marketing at any time;
- withdraw consent at any time, where we rely on consent.
To use any of these rights, email enquiries@equipiotech.co.uk. We will respond within one month. There is normally no fee. We may need to confirm your identity before responding.
9. Cookies
We use essential browser storage to make our website work. Analytics cookies are only used if you click “Accept all” on our cookie banner. You can change your choice at any time using the “Cookie Settings” link in the footer. For full details, see our Cookie Policy.
10. How we protect your data
We use appropriate technical and organisational measures to protect your personal data. These include encrypted (HTTPS) connections to our website, access controls and secure email providers. No method of transmission over the internet is completely secure, but we work hard to protect your information.
11. Children
Our website and services are aimed at businesses and are not intended for children under 18. We do not knowingly collect children's data.
12. Complaints
If you have concerns about how we handle your data, please contact us first at enquiries@equipiotech.co.uk so we can try to put things right.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator: ico.org.uk/make-a-complaint, telephone 0303 123 1113, or by post to Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. This policy was last updated on 2 October 2026.